Terms and conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the ORTUS ENGINEERING LTD website (the "Service") operated by ORTUS ENGINEERING LTD ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
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Accounts
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When you create an account with us, you must provide accurate, complete, and up-to-date information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.  

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.  

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
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Intellectual Property
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The Service and its original content, features, and functionality are and will remain the exclusive property of ORTUS ENGINEERING LTD and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ORTUS ENGINEERING LTD.

Links To Other Web Sites
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Our Service may contain links to third-party web sites or services that are not owned or controlled by ORTUS ENGINEERING LTD.

ORTUS ENGINEERING LTD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that ORTUS ENGINEERING LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
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Termination
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We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.  

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
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Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Acceptance of Terms

‍The Client acknowledges and agrees to these terms by signing this Agreement, which is provided alongside the invoice for the ordered products (the "Products").

‍Commencement of Production

‍Production shall commence only after the following prerequisites are met: The Client has paid the agreed deposit, typically 60% of the total order cost. The Client has signed this Agreement, thereby agreeing to the terms outlined. The Client has signed off on the final revision of the drawings related to the order.

Payment Structure

‍The Client agrees to a standard payment structure of 60% deposit and 40% final payment unless an alternative arrangement is documented and agreed upon.

‍Lead Time

‍The commencement of the lead time is contingent upon the fulfilment of all the conditions specified previously. Orders are usually fulfilled within six (6) to eight (8) weeks. This timeframe can vary based on order complexity or unforeseen circumstances such as machinery breakdowns, supply chain disruptions, or force majeure events. Please note that delays caused by quality checks or unexpected events will not lead to compensation, as our main focus is on delivering products that adhere to our stringent quality standards.

‍Rescheduling Rights

‍Stronghold reserves the right to reschedule the delivery or installation of products due to circumstances beyond our control. We will endeavour to notify the Client promptly of any necessary scheduling changes.

Installation and property condition (Cosmetic, Structural and Electrical Considerations)

‍Stronghold endeavours to install the Products with the utmost care and professionalism. However, the Client acknowledges that minor cosmetic damages may occur during installation due to:
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a) Pre-existing conditions such as cracked walls or loose fillers around door areas.
b) Discrepancies in frame or architrave dimensions requiring additional minor modifications.
c) Interference from ceilings/covings that overlap the existing door frame.
d) Tiles/stone details that overlap the existing door frame.
e) Non-visible electrical cables or hidden services within the installation area.

The Client agrees that Stronghold shall not be held responsible for such minor damages or the consequences of the aforementioned conditions.

Client Obligations for Disclosure

‍The Client is responsible for providing Stronghold with detailed information regarding any structural features, services, cables, or pipes that could impact the installation process. This disclosure must be made prior to arranging delivery and installation. Failure to provide this information may affect the installation process and the final quality of the installation.

‍Amendments to Installation

‍Should any of the conditions mentioned require alterations to the installation process, Stronghold will discuss any potential adjustments or additional works with the Client. Any required modifications may be subject to additional charges and will be documented in writing.

‍Electrical Connection and Services

‍The Client shall be solely responsible for the final electrical connections required for motorized locks, magnetic locks (maglocks), or any other electronic components associated with the Products installed by Stronghold. It is the Client's duty to ensure these connections are completed by a qualified electrician in accordance with all relevant safety and building regulations.

‍Additional Services Offered by Stronghold

‍Should the Client wish for Stronghold to provide the electrical connection services, Stronghold is willing to offer such services for an additional fee. The scope of this service, along with the associated costs, will be detailed in a separate written agreement and is subject to the availability of Stronghold's qualified personnel. The Client agrees to either arrange for their own electrician to complete the necessary work or to contract Stronghold for these services, understanding that any delay in the completion of these electrical connections not caused by Stronghold will not affect the agreed payment terms for the Product installation.

‍Adjustments to Remaining Balance

‍The final balance may be adjusted for changes made by the client before or during manufacturing. Stronghold will provide written notice of any such changes.

‍Final Payment

‍The remaining balance is due within 3 working days post-installation. For minor outstanding work, up to 10% of the final payment may be withheld until completion.

Late Payment Penalties

‍Delayed payments will incur charges, the details of which will be provided by Stronghold and are subject to change.
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Debt Collection on Unpaid Invoices
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Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus vat to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.

‍Warranty Issuance

‍A warranty for the Products will be issued to the Client only upon full payment of the final balance after installation. The terms and conditions of the warranty will be provided in a separate document.

‍Maintenance and Care Obligations

‍To maintain the validity of the Product warranty, the Client must adhere to the maintenance and care guidelines as specified in the Operation and Maintenance (O&M) manual provided by Stronghold. Failure to follow these guidelines may result in the warranty becoming void.

Governing Law
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These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.  

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


Contact Us
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For further information or inquiries regarding our Terms and Conditions, please contact us at info@strongholdsecuritydoors.co.uk.